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Be a "Quality Influencer": The Importance of Healthcare Providers' Involvement in Quality and Patient Safety

February 16, 2024 5:13 PM | Carolyn Anderson-Beals (Administrator)

In the complex landscape of healthcare, quality and patient safety are the pillars that drive positive outcomes and ensure we are achieving the Quadruple Aim. While quality improvement initiatives are often spearheaded by leadership, the role of our frontline staff as quality influencers cannot be overstated. In this article, we discuss why it is incredibly important for healthcare providers to actively engage in quality and patient safety efforts as a "quality influencer".

Enhancing Patient Outcomes: Healthcare providers are on the frontlines of patient care directly impacting the quality of care delivered. By actively participating in quality improvement initiatives, providers see up close the areas needed for implementing evidence-based practices. This makes them puts them in the best position to be quality influencers impacting a reduction in medical errors, improving medication safety and enhancing care coordination.  Quality influencers play a pivotal role in driving positive change that directly benefits our patients.

Fostering a Culture of Safety: Safety culture within organizations is shaped by everyone’s attitudes, beliefs, and behaviors, including frontline providers.  Leading safety initiatives, speaking up when concerned, and adhering to best practices, providers will  cultivate a culture of safety.   Open communication, transparency, and accountability must all be valued and supported by the entire group.  Quality influencers are the champions that help foster this safety culture by encouraging a just culture mentality. They know a culture of safety creates an environment where errors are less likely to occur and patient safety is the priority.

Empowering Patients and Families: Healthcare providers involved in quality and patient safety initiatives should empower patients and their families to actively participate in their care. Patients should be educated about their options and be allowed to engage in the decision-making that fits their wishes. Quality influencers encourage patients and families to voice their concerns transparently with the care team.   This creates the best collaboration between patient and care team improving patient satisfaction.  

Driving Continuous Improvement: Quality improvement is an ongoing process that requires continuous evaluation, adaptation, and refinement. Quality influencers use their firsthand experience to critically assess clinical workflows and identify areas for improvement. They learn how to use quality processes for their improvement projects, conducting root cause analyses and implementing the latest evidence-based practices.  Quality influencers encourage their teams to embrace a culture of continuous learning and improvement that benefits both their patients and organizations.

Leading by Example: Quality influencers have the opportunity to lead by example and inspire those around them to prioritize quality and patient safety. By modelling a commitment to excellence, embracing evidence-based practices, and actively engaging in quality initiatives, quality influencers are the role models that set the bar for their teams.  

Are you a quality influencer?  Are you driving positive change and advancing the goals of quality improvement and patient safety?  Are you actively participating in quality initiatives and fostering a culture of safety?  How about empowering patients to advocate for themselves?  Are you driving continuous improvement and leading by example?  Then you are a quality influencers and you are one of our champions of excellence in healthcare.

Join TGCAHQ today and step up on the stage of Quality Influencers!!

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