PRESIDENT
Vivian Ho-Nguyen, MBA, BS MT(ASCP), CPHQ, ASQ-CQA

Vivian is a certified healthcare quality and quality auditor professional with 17 years of experience in healthcare quality, risk management, patient safety, accreditation, and regulatory compliance.  She is currently employed at Harris Health System as the Administrative Director for Accreditation & Regulatory Affairs department.  She is leading a team of professionals that support the DNV accreditation program, Comprehensive Stroke Center, Cancer Center and other state mandated designation programs for Harris Health System.    

Prior to joining Harris Health System, Vivian served as a Performance Improvement project manager at one of the Hospital Corporation of America (HCA) facilities, where she facilitated various patient care improvement projects and served as the quality liaison between hospital administration, physician partners, department leaders, and frontline staff.

Vivian received the Master’s degree in Business Administration with the Corporate Finance and Healthcare Management concentrations from the University of New Orleans.  She graduated from the Louisiana State University with a Bachelor’s degree of Science in Medical Technology or Clinical Laboratory Science.  During the tenor years at Harris Health System, she was certified as a healthcare quality professional and a quality auditor from the American Society for Quality.

It is with immense pride and genuine excitement that we have Vivian leading our Texas Gulf Coast Association for Healthcare Quality as our President. Vivian brings not only a wealth of knowledge and experience in healthcare quality but also a contagious enthusiasm for innovation and excellence. Her unwavering commitment will be instrumental in advancing our mission and promise to steer our membership community through transformative achievements in healthcare quality. 

SECRETARY
Alma Rodriguez, MBA, BBA, ASQ-CQA

Recognized and respected for her passion as a patient advocate, Alma is well known for ensuring the intent behind regulatory standards, to ensure patient safety and quality care, remain at the forefront when implementing change. With more than 17 years of healthcare accreditation experience, she brings a wealth of knowledge in quality, risk management, patient safety and accreditation. She thrives in high stress situations and enjoys being a calming force during regulatory survey activities. Alma skillfully facilitates large scale surveys and enjoys guiding multidisciplinary teams in the development of action plans aimed at improving processes and achieving sustained conformance. 

As a certified quality auditor, Alma encourages leaders to embrace non-conformances identified through process-based audits as opportunities to serve as positive change agents. 

Alma Rodriguez enjoys traveling, running and seeking out new adventures. Her love for humanity becomes increasingly more evident during the holidays. As a volunteer for the Houston Food Bank and Catholic Church, she gains a sense of connection with others.

TGCAHQ continues to be fortunate with Alma serving Board as Secretary since 2019, as a member of the Board bringing quality events, training and education to its members.

DIRECTOR of STRATEGIC INITIATIVES
Carolyn Anderson-Beals, MBA, MSN, RN

Carolyn Anderson-Beals brings over 27 years of dedicated experience in the healthcare industry, with the last 8 years spent with Memorial Hermann (MH) Healthcare System. Her current role is serving as the Medicine Program Manager for the Hospitalists at the MH - Sugar Land campus, she exhibits a rich background that includes roles as a volunteer EMT, paramedic, and nurse, showcasing her diverse and comprehensive journey within healthcare. 

Carolyn's commitment to quality became evident when she became a member of the Magnet Quality & Patient Safety Council at MH-TMC, eventually assuming the role of Chairman. Inspired by Memorial Hermann's empowerment and proactive approach to quality improvement, Carolyn has become  a staunch advocate for fostering a "just culture" and understanding the rationale behind processes for truly effective improvements. In her role as Medicine Program Manager, she serves as a vital liaison between physicians and nurses, working to bridge any existing gaps between their professional practices. 

Carolyn holds an MBA/MSN degree from Grand Canyon University and a Bachelor's of Nursing from Houston Christian University. In addition to her extensive healthcare background, Carolyn brings a wealth of diverse business experience to the table including marketing, strategic planning for startups, navigating real estate, and handling contract negotiations. This comprehensive skill set underscores her versatility and proficiency not only in healthcare leadership but also in the broader spectrum of business operations. Beyond her professional pursuits, she finds joy in remodeling homes and indulging her passion for baking during any precious moments of spare time.

CO-DIRECTOR of EDUCATION
Aprille McQueen, MSN, MS, RN, HACP-CMS

Aprille began her healthcare journey in February 2003 at Memorial Hermann (MH) Greater Heights, starting as a student nurse and Patient Care Assistant in a busy  Medical/Surgical unit. Graduating from Lone Star North Harris in 2004, she continued to expand her experience at MH Southeast, where she completed a Women and Children’s internship before transitioning to the MH Specialty unit. In 2007, Aprille achieved a Bachelor of Science in nursing from Prairie View A&M University.

Venturing into leadership, Aprille served as a night shift Operations Administrator at MH the Woodlands, showcasing her adaptability. She furthered her education by earning a Master’s in Nursing Administration from Prairie View A&M University in 2011. 

Her passion for quality and patient safety blossomed during her tenure as Clinical Nurse Manager at Lyndon B Johnson (LBJ) Hospital. Solidifying her commitment to quality improvement, Aprille transitioned into a Quality Management Coordinator role at Ben Taub Hospital. Going back to Memorial Hermann, she served in quality roles as Performance Improvement Specialist role at MH Memorial City in 2014 and Patient Safety Specialist at MH the Woodlands in 2018. After graduating with a Master’s in Healthcare Quality & Safety from Sam Houston State University in December 2020, Aprille assumed the role of Regional Director of Quality, Patient Safety, and Infection Prevention at MH Katy & Cypress in 2021.

In January 2024, Aprille embarked on her latest endeavor, pursuing a Doctor of Nursing Practice in Executive Nursing Leadership at Baylor University. With each achievement, Aprille's dedication continues to elevate healthcare quality and patient safety standards.

We take great pride in having Aprille as a Co-Director of Education for the Texas Gulf Coast Association for Healthcare Quality. With Aprille at the helm, we are confident in her ability to provide our members with exceptional educational resources, keeping them abreast of the latest advancements in quality and aiding them in achieving and maintaining their quality certification.