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BECKERS: Using Interaction Data to Improve Patient Experience + Care

  • March 07, 2024
  • 12:00 PM - 1:00 PM


  • This is a complimentary free event. No CEs are available at this time, but the content is valuable and applicable to elevating our professional expertise in quality and patient safety.

Registration is closed

(OUTSIDE WEBINAR, Complimentary free, Lunchtime, no CE)
BECKERS - Using Interaction Data to Improve Patient Experience + Care

Patient-provider interactions occur over a variety of voice and digital touchpoints — phone calls, emails, social media, texts and more. For providers striving to deliver "always on" care, these interactions contain a treasure trove of insights and potential for automation. 

How can providers use this data to improve future interactions? How does that data also benefit the employee experience? 

In this session, you'll learn:

  • How providers are using interaction data
  • How using patient interaction data can support employee satisfaction and engagement
  • How artificial intelligence evolves providers' ability to access and act on interaction data


      Marcus Garcia - VP of Healthcare, NICE 

      Shana Berger - Senior Director, Technology, Children's Health of Texas

      Chhavi Katyal - Senior Vice President, Chief Patient Experience Officer, Catholic Health 

      Brad Giafaglione - Director, Patient Experience and Operations

      Andrew Mosio - Director of Technology Service Delivery, University of Illinois Hospital & Health Sciences System

        NOTE:  This is NOT one of our COLLABORATIVE webinars.  But we can participate in the content for our own educational benefit.  

        This is a free webinar!  Registration will give you the (HQI) link to finish your registration and get your free link.  

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        TGCAHQ is a 501(c)3 non-profit organization.
        Houston, Texas

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